5. MODAL VERBS. MORE PRACTICE

PRACTICE WITH SIMPLE AND PERFECT MODALS

LETTER OF COMPLAINT. MULTIPLE CHOICE

Multiple-Choice Cloze: Letter of Complaint

Dear Sir or Madam,

I am writing to about a recent purchase I made from your online store. On March 10, I ordered a wireless headset that was as “high quality” and “long-lasting.” However, when the item arrived, I was extremely to find that it did not function properly.

Firstly, the sound quality was poor, and the battery within only two hours. Secondly, the product appeared to be damaged, which suggests it was not checked before shipping. I contacted your customer service team, but I have yet to receive a .

I would appreciate it if you could this matter promptly by either sending a replacement or issuing a full refund. I trust that you will take this complaint and improve your quality control.

Yours faithfully,
[Your Name]

FORMAL LETTERS III. PRACTICE

✉️ Formal Letter Upgrade Activity (B2)

Read the letter and replace the bold numbered parts with more formal expressions. Then click the button after each paragraph to check the answers.

Dear Sir or Madam,

1. I’m writing to complain about my recent stay at your hotel from 10 to 12 March. 2. I had a lot of problems during my visit, and 3. I want to explain them in this letter.

Answers:

1. I am writing

2. I experienced several problems

3. I would like to outline them

First of all, 4. the room was very bad. It was noisy and not particularly clean. 5. I didn’t like the bathroom because the shower was broken. 6. And also, the air conditioning did not work properly, which made the room extremely uncomfortable.

Answers:

4. the room was unsatisfactory

5. I was dissatisfied with the bathroom facilities

6. In addition

7. The people at reception were rude and did not deal with the situation professionally. When I asked for assistance, 8. they told me to wait and did nothing. 9. This made me really angry, as I expected a much higher standard of customer service.

Answers:

7. The reception staff were unhelpful

8. they asked me to wait but took no action

9. This was extremely disappointing

10. I want some money back because the service I received was unacceptable. 11. Fix this problem soon and 12. send me an answer quickly. I believe this would be a fair way to resolve the matter.

Answers:

10. I would like to request a partial refund

11. I would appreciate it if you could resolve this matter promptly

12. I would appreciate a prompt response

13. Thanks for your help. 14. I’ll wait for your answer.

Answers:

13. Thank you for your attention to this matter

14. I look forward to your reply

Yours faithfully,
Maria López

FORMAL LETTERS II. UPGRADE YOUR LANGUAGE

⬆️ Upgrade Your English: Formal Phrases (B2)

Click the button to reveal the formal version.

❌ I want to know...

✅ I would like to know...

❌ I need more information.

✅ I require further information.

❌ Can you send me...?

✅ Could you please send me...?

❌ Tell me about...

✅ I would like to inquire about...

❌ I’m writing about...

✅ I am writing regarding...

❌ I think this is bad.

✅ I find this unsatisfactory.

❌ This is a big problem.

✅ This is a significant issue.

❌ Fix this.

✅ I would appreciate it if you could resolve this matter.

❌ Send it soon.

✅ I would appreciate a prompt response.

❌ I didn’t like it.

✅ I was not satisfied with it.

❌ The staff were rude.

✅ The staff were unhelpful.

❌ I’m not happy.

✅ I am dissatisfied.

❌ I want a refund.

✅ I would like to request a refund.

❌ Give me details.

✅ Could you please provide further details?

❌ Let me know.

✅ I would appreciate it if you could inform me.

❌ Thanks for your help.

✅ Thank you for your assistance.

❌ Sorry for the problem.

✅ I apologise for any inconvenience caused.

❌ I’ll wait for your answer.

✅ I look forward to your reply.

❌ Write back soon.

✅ I would be grateful if you could respond at your earliest convenience.

❌ I hope you answer me.

✅ I look forward to hearing from you.

FORMAL LETTER I. USE FORMAL LANGUAGE

✉️ Formal Letter Mistakes

Click the button to reveal a more formal option.

🟢 Greeting

❌ Hi Sir,

✅ Dear Sir or Madam,

❌ Hello Mr Brown,

✅ Dear Mr Brown,

❌ Hey,

✅ Dear Sir or Madam,

🟡 Opening Sentences

❌ I’m writing about your course.

✅ I am writing regarding your course.

❌ I want to ask about prices.

✅ I am writing to inquire about prices.

❌ I want to complain.

✅ I am writing to complain about...

❌ I’m writing because I have a problem.

✅ I am writing regarding a problem I encountered.

🟠 Body

❌ Your service was very bad.

✅ I was dissatisfied with the service provided.

❌ The room was dirty and I was very angry.

✅ The room was not clean, which was unacceptable.

❌ And also the staff were rude.

✅ In addition, the staff were unhelpful.

❌ Fix this problem quickly.

✅ I would appreciate it if you could resolve this issue promptly.

❌ Send me the details.

✅ Could you please send me further details?

❌ I need a refund now.

✅ I would like to request a refund.

❌ Tell me what happened.

✅ I would like to know what occurred.

🔵 Closing Sentences

❌ Answer me soon.

✅ I look forward to your reply.

❌ Write back quickly.

✅ I would appreciate a prompt response.

❌ Thanks for your help.

✅ Thank you for your assistance.

❌ Let me know soon.

✅ I would be grateful if you could respond at your earliest convenience.

🟣 Signing Off

❌ Bye,

✅ Yours faithfully,

❌ See you,

✅ Yours sincerely,

INFORMAL EMAIL

Write an informal email (120–150 words) to your friend Sarah telling her that another friend called Victor is moving to a new town. Suggest organising a farewell party, include some ideas, and ask for her opinion.

TERM 2. TOTAL GRAMMAR REVISION

Grammar Revision Quiz – 40 Questions

Type your answer (or A/B/C/D for multiple choice) and press "Check Answer" to see the correct answer immediately.