FORMAL LETTERS III. PRACTICE

✉️ Formal Letter Upgrade Activity (B2)

Read the letter and replace the bold numbered parts with more formal expressions. Then click the button after each paragraph to check the answers.

Dear Sir or Madam,

1. I’m writing to complain about my recent stay at your hotel from 10 to 12 March. 2. I had a lot of problems during my visit, and 3. I want to explain them in this letter.

Answers:

1. I am writing

2. I experienced several problems

3. I would like to outline them

First of all, 4. the room was very bad. It was noisy and not particularly clean. 5. I didn’t like the bathroom because the shower was broken. 6. And also, the air conditioning did not work properly, which made the room extremely uncomfortable.

Answers:

4. the room was unsatisfactory

5. I was dissatisfied with the bathroom facilities

6. In addition

7. The people at reception were rude and did not deal with the situation professionally. When I asked for assistance, 8. they told me to wait and did nothing. 9. This made me really angry, as I expected a much higher standard of customer service.

Answers:

7. The reception staff were unhelpful

8. they asked me to wait but took no action

9. This was extremely disappointing

10. I want some money back because the service I received was unacceptable. 11. Fix this problem soon and 12. send me an answer quickly. I believe this would be a fair way to resolve the matter.

Answers:

10. I would like to request a partial refund

11. I would appreciate it if you could resolve this matter promptly

12. I would appreciate a prompt response

13. Thanks for your help. 14. I’ll wait for your answer.

Answers:

13. Thank you for your attention to this matter

14. I look forward to your reply

Yours faithfully,
Maria López