LETTER OF COMPLAINT. MULTIPLE CHOICE

Multiple-Choice Cloze: Letter of Complaint

Dear Sir or Madam,

I am writing to about a recent purchase I made from your online store. On March 10, I ordered a wireless headset that was as “high quality” and “long-lasting.” However, when the item arrived, I was extremely to find that it did not function properly.

Firstly, the sound quality was poor, and the battery within only two hours. Secondly, the product appeared to be damaged, which suggests it was not checked before shipping. I contacted your customer service team, but I have yet to receive a .

I would appreciate it if you could this matter promptly by either sending a replacement or issuing a full refund. I trust that you will take this complaint and improve your quality control.

Yours faithfully,
[Your Name]